At https://billshea.shop/, we strive to ensure your complete satisfaction with every purchase. Please review our policy below for returns, exchanges, and refunds.
1. Returns & Exchanges Window
You may return or exchange eligible items within 30 days of delivery.
Custom-made, clearance, or final-sale items are not eligible for returns/exchanges unless defective or damaged.
2. Return Conditions
To qualify for a return or exchange:
Items must be unused, undamaged, and in their original packaging.
Proof of purchase (order number or receipt) is required.
Mattresses, bedding, and hygiene-related items are non-returnable for health reasons.
3. How to Initiate a Return/Exchange
Contact Us:support@billshea.shopor call +14232129963 within 30 days.
Provide Details: Include your order number, item name, and reason for return.
Approval & Instructions: We’ll review your request and provide return instructions if approved.
4. Refunds
Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong/damaged item).
5. Exchanges
Exchanges are subject to product availability.
If the desired item is unavailable, we’ll issue a refund or store credit.
6. Damaged or Defective Items
Report damage or defects within 48 hours of delivery.
We’ll arrange a free replacement, refund, or repair at no cost to you.
7. Return Shipping Costs
Customers are responsible for return shipping fees unless the return is due to our error.
We recommend using a trackable shipping method and retaining the receipt.
8. Non-Returnable Items
Customized or made-to-order furniture.
Clearance, floor models, or “final sale” items.
Assembled or modified products.
Contact Us
For questions, email serve@billshea.shopor call +14232129963
Business hours: Mon–Fri, 9 AM – 5 PM EST.
Note: This policy complies with U.S. consumer protection laws. State-specific regulations may apply.
At https://billshea.shop reserves the right to update this policy at any time.
Let me know if you need adjustments for specific state laws or additional details!
